SUPPORT / SAMPLES & SAS NOTES
Problem Note 55433: Executing a campaign in SAS® Customer Intelligence might fail with a java.util.ConcurrentModification exception
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When you execute a campaign in SAS Customer Intelligence, the campaign might fail with the following error message in the SASCustIntelCore.log file:
2014-07-27 13:01:30,166 ERROR [d9661ad78128d1bd:-35fa13b6:147757afb60:-561f] [Campaignschedule XXX] [d9661ad78128d1bd:-64676bb9:14771ae1220:-2577]
CIExecutionManager Problem executing: communication ADAGEZ0AINDSUL4F on campaign EHEEJ3NCHFDPTFIO for user XXXXX Campaignschedule: immediate
cause: error when executing process com.sas.analytics.crm.error.client.ApplicationException
at com.sas.analytics.crm.cm.PublisherBase$FlowMethods.getLinkedNode(PublisherBase.java:433)
at com.sas.analytics.crm.cm.PublisherBase$FlowMethods.getLinkedNode(PublisherBase.java:458)
at com.sas.analytics.crm.cm.PublisherBase$FlowMethods.getInputCells(PublisherBase.java:470)
at com.sas.analytics.crm.cm.PublisherBase.updatePackagePublishStatusOnCellChange(PublisherBase.java:2117)
at com.sas.analytics.crm.cm.Publisher.publishCommunications(Publisher.java:5181)
at com.sas.analytics.crm.cm.Publisher.buildPublishTaskSequence(Publisher.java:1472)
at com.sas.analytics.crm.cm.Publisher.publishCampaign(Publisher.java:3048)
at com.sas.analytics.crm.cm.Campaign.autoPublishToModel(Campaign.java:2401)
at com.sas.analytics.crm.cm.Campaign.autoPublishToModel(Campaign.java:2264)
at com.sas.analytics.crm.cm.Campaign.doSaveCampaign(Campaign.java:2699)
at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1592)
at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1576)
at com.sas.analytics.crm.cm.Campaign.saveCampaign(Campaign.java:1559)
at com.sas.analytics.crm.cm.Campaign.publishForExecution(Campaign.java:2232)
at com.sas.analytics.crm.cm.Campaign.executeCommunication(Campaign.java:1241)
at com.sas.analytics.crm.cm.Campaign.executeCommunication(Campaign.java:1191)
at com.sas.analytics.crm.flow.ForkCampCommExecution.run(ForkCampCommExecution.java:90)
at com.sas.analytics.crm.security.SecurityExecutorServiceImpl$WrappedRunnable.run(SecurityExecutorServiceImpl.java:61)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.util.ConcurrentModificationException
When this error message occurs, re-executing the same campaign results in a successful execution.
The exception is sporadic and can happen for different campaigns. This is a timing-related issue when two separate threads iterate over the same customer-intelligence object.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Pro | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Windows 7 Professional x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| 64-bit Enabled AIX | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| 64-bit Enabled Solaris | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| HP-UX IPF | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Linux for x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||
| Solaris for x64 | 6.1_M1 | 6.4 | 9.4 TS1M0 | |||